General Return Policy

If an item doesn't fit or you don't like it, you can of course return it. Simply use the packaging we sent you. 

Please note: Beer and other food items are excluded from returns. Due to the nature of food products, we cannot offer a right of withdrawal or accept returns for beer in accordance with statutory withdrawal regulations. This also applies to unopened beer products.

Please also note the following information:

Returns & Time Limit

• Returns are possible within 14 calendar days of receiving your order.
• Beer and other food items are excluded from returns.
  
• For returns, we provide you with a return label supported by us:
  Germany €4.90; Austria & Netherlands: €9; rest of the EU: €12; rest of the world: Please contact our customer service at: info@bavariansons.com

 

Conditions for Returns

For us to accept your return, the following requirements must be met:

• Items in original, undamaged packaging
• No signs of washing or wear
• Labels/tags undamaged and not removed
• No stains, hair, or odors
• Socks and boxer shorts only in sealed original packaging
  

Beer and other food items cannot be returned for reasons of food safety and due to their nature.

Please note: If items are returned damaged, worn, or in an unsuitable condition, we cannot issue a refund. All returns are carefully inspected upon receipt.

 

Refunds

• Refunds are generally issued to the original payment method used for the order.
• If the order was paid for in full or in part with a gift card, the refund will be issued primarily to the gift card.
• Processing and refunds may take up to 10 business days, depending on the transit time of the shipping service provider and processing at our warehouse.

 

Defective or Incorrect Items

Should you receive a defective or incorrect product, our customer service will of course cover the return costs after reviewing the individual case. Please contact info@bavariansons.com for this purpose.